SHIPPING & RETURNS
Shipping is free for our Australian beauties! For our New Zealand beauties, shipping is AUD $8.95.
Unknown Beauty currently is only available to residents in Australia and New Zealand.
Due to the nature of the items being beauty products, Unknow Beauty does not offer returns of the whole susbcription box (inclusive of the 5 beauty products) and/or individual items in the subscription box.
Absolutely! Please inspect your beauty box upon reception and contact us immediately if the items are defective, damaged, or if you have received the wrong item so that the can resolve the issue for you. All items are checked before dispatch and we try our absolute best to ensure that items are delivered to you in the most perfect condition, however, products may get damaged during delivery. Should this happen, you can return the damaged items and we will resend the product for free. Please contact our Customer Care Team at firstname.lastname@example.org and include the order number, reason for the return and if damaged, please include a photo.